At WavenetPro, we prioritize the fluidity of your business operations. Our cancellation policy is built on the principle of “Service Activation Clarity.” Please review our terms regarding the cessation of our “Flow-Link” aggregation services.
1. Service Fee Structure
WavenetPro charges a professional fee for the technical architecture, vetting, and bridging required to connect your business to authorized third-party gateways.
- Activation Point: Our service is considered delivered once the technical “Flow-Link” (redirection or API handshake) has been established or the formal introduction to the gateway provider has been facilitated.
- Non-Refundability: Because the value of our service lies in the intellectual property and technical routing provided, service fees are non-refundable once the activation point has been reached.
2. Pre-Activation Cancellation
If you have initiated a project but the “Flow-Link” has not yet been technically deployed:
- Window: You may request a cancellation within 24 hours of the initial service agreement.
- Refund: A full refund of the service fee will be issued, minus a 15% Administrative & Technical Vetting Fee to cover the labor already expended on your account’s initial audit.
3. Subscription & Ongoing Maintenance
If your project includes ongoing “Bridge Maintenance” or “Flow-Link Monitoring”:
- Notice Period: You may cancel recurring technical support by providing 14 days’ notice before the next billing cycle.
- Access Cessation: Upon cancellation of maintenance, the specialized WavenetPro “Secure Bridge” may be deactivated, and the technical redirection to the third-party gateway will be severed.
4. Third-Party Decisions
WavenetPro acts as the bridge, not the bank.
- If a third-party gateway provider terminates your account or rejects your business model after our bridge has been built, WavenetPro is not liable for a refund of our service fees.
- Our role is the successful delivery of the technical connection; the ongoing relationship with the gateway is subject to their independent terms.
5. How to Request Cancellation
All requests must be submitted in writing to our Flow-Support Team at support@wavenetpro.online. Please include your Project ID and Business Registration details for verification.